Return & Refund Policy
We only make use of reliable courier companies and/or Speed Post. We are not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors that cannot be controlled by us. We shall strive to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
We will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation. Our business hours are 10 am to 6 pm Indian Standard Time (IST), Monday to Friday. If you need to contact us outside our business hours, please email us at email@example.com and we will respond as soon as possible.
Returns and replacement Policy
We shall accept returns or replace the Product if there is a quality issue; or the product has expired; or there is packaging defect and hence item is damaged; or a wrong product has been delivered, and in such a situation you may please send us an email or call on our customer care number: +91-9821001777 stating the details of your concern within 24 hours of receipt of the Product(s). While sending the details, please ensure to share the following details:
a) order number,
b) the item name/s,
c) picture of the product in respect of which the concern has been raised and
d) description of the problem.
Please note, any such concern be shared with us within twenty-four (24) hours from the time the order has been delivered to your address. We shall endeavour to attend to your concern and revert with our feedback on the same at our earliest. Kindly note, complaints received beyond twenty-four (24) hours of delivery, shall not be entertained.
All transactions are processed in Indian Rupees (INR).
Our business hours are 10 am to 6 pm Indian Standard Time (IST), Monday to Friday. If you need to contact us outside our business hours, please email us at firstname.lastname@example.org and we will respond as soon as possible.