We only make use of reliable courier companies and/or Speed Post. Gytreeshop.com is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors that cannot be controlled by Gytreeshop.com. We shall strive to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons beyond the control of Gytreeshop.com, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, we shall keep you informed of such inability to deliver and cancel your order, followed by complete refund.
We will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.
If there is a quality issue, product has expired, packaging defect and hence item is damaged or a wrong product is delivered, in such a situation you may please send us an email or call on our customer care number stating the details of your concern. While sending the details, please ensure to share the following details
- a) order number,
- b) the item name/s,
- c) picture of the product in respect of which the concern has been raised and
- d) description of the problem.
Please note, any such concern be shared with us within twenty-four (24) hours from the time the order has been delivered to your address. We shall endeavor to attend to your concern and revert with our feedback on the same at our earliest. Kindly note, complaints received beyond twenty-four (24) hours of delivery, shall not be entertained.
In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within three months.
All transactions are processed in Indian Rupees (INR).
Our business hours are 10 am to 6 pm Indian Standard Time (IST), Monday to Friday. If you need to contact us outside our business hours, please email us at firstname.lastname@example.org and we will respond as soon as possible.